We use your information only to find money you're owed, show you cheaper deals on your bills and, when you ask, claim delayed-flight compensation for you. We don't sell it, and we don't use it for advertising.
Last updated 9 October 2026
Pocketback is run by Ankur Kumar Sriwastava, trading as Pocketback, in the United Kingdom. We decide how your personal information is used, which makes us the "controller" under UK data protection law.
Questions or requests about your information: hello@pocketback.co.uk.
| What we do | Legal basis |
|---|---|
| Read your document or email, check the official records (for trains) and tell you what you may be owed | Taking the steps you asked for (contract) |
| Make a flight delay claim on your behalf, when you ask us to | Our agreement with you (contract) |
| Check journeys after you travel, for bookings you forward in advance, and check a different train if you tell us you took one | Our agreement with you (contract) |
| Show you cheaper broadband, TV and mobile deals after reading your bill | Taking the steps you asked for (contract) |
| Keep the service secure, prevent misuse and fix problems | Our legitimate interests |
| Keep records we're required to keep, such as for tax | Legal obligation |
We use automated tools, including AI, to read documents and estimate what you're owed under the published rules. These estimates guide you; they are not final decisions. We check a claim before we file it, and the company you're claiming from makes the final decision.
We won't send you marketing emails unless you agree to them.
The deals we show after reading your bill are adverts, and we label them "Ad". If you switch through one, the provider may pay us a commission, usually through the affiliate network Awin. When you click a deal, we count the click and pass Awin a random reference so we can match a commission to the deal. We don't record who clicked, and we don't send your details to Awin or the provider. Once you're on their websites, they may use cookies under their own privacy policies.
Cloudflare and Anthropic may process information outside the UK, including in the United States. When they do, it's protected by safeguards approved under UK law, such as the UK's International Data Transfer Addendum or the UK–US data bridge.
| Information | How long |
|---|---|
| Documents you upload or paste to check | Not stored by us. Read once to give you your result. |
| Forwarded emails: what we read from them | 12 months, unless you ask us to claim |
| Forwarded emails: the attached ticket or booking | 90 days, unless you ask us to claim |
| Claims you ask us to make, with your ticket copy | 6 years after the claim ends, the period in which legal claims can be brought |
| Gmail set-up codes | 24 hours |
| Deal clicks (a count and a random reference, nothing about you) | 2 years |
| Technical logs | A few days |
We don't use advertising or tracking cookies. Your browser remembers your invite code and the last tab you used, so you don't have to enter them again. This stays on your device.
You can ask us to give you a copy of your information, correct it, delete it, limit or object to how we use it, or send it to you in a portable format. Email hello@pocketback.co.uk. We'll reply within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We'd appreciate the chance to put things right first.
All connections to Pocketback are encrypted. Only Pocketback's administrator can see claims and forwarded emails, behind a password.
Pocketback is for adults aged 18 and over.
If we change how we use your information, we'll update this page and the date at the top.